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Privacy Policy

1. WHO WE ARE AND TERMS
1.1
Our website address is: 
http://www.orangutanecotours.com

1.2
“Eco Conservation Bukit Lawang” refers to the project team, coordinators, and staff members operating under Eco Conservation Bukit Lawang.

1.3
“User” or “Users” refers to any person making use of Eco Conservation Bukit Lawang’s website.

1.4
“Volunteer” refers to any individual who applies for, participates in, or enquires about volunteering or conservation activities with Eco Conservation Bukit Lawang.


1.5
“Guardian” refers to the parent or legal guardian of a User or Volunteer where applicable.


2. PRIVACY POLICY SCOPE
2.1
Eco Conservation Bukit Lawang takes the privacy of all Users and Volunteers very seriously.


2.2
This policy explains how Eco Conservation Bukit Lawang collects, stores, uses, and protects personal information obtained through our website and communication channels.


2.3
Personal information refers to information that can identify an individual, such as a name, email address, phone number, nationality, or other contact details, and that is not publicly available.


2.4
This policy does not apply to third-party websites, organisations, or services that are not owned, operated, or directly controlled by Eco Conservation Bukit Lawang.


3. HOW WE USE THE INFORMATION WE COLLECT
3.1
Eco Conservation Bukit Lawang collects personal information when Users or Volunteers:

  • Submit an enquiry form

  • Request information

  • Apply to volunteer

  • Communicate with us via email or other direct channels

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3.2
Once a User submits personal information through our website, the User is no longer anonymous to Eco Conservation Bukit Lawang.


3.3
We use collected personal information solely to:

  • Respond to enquiries

  • Provide information about our conservation activities and programs

  • Process volunteer applications

  • Communicate relevant program updates

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3.4
Eco Conservation Bukit Lawang will take all reasonable steps to ensure personal information is not used for purposes beyond those stated. However, information may be used where necessary for operational, administrative, or legal reasons directly related to our activities.


4. CHILDREN’S SAFETY POLICY
4.1
Eco Conservation Bukit Lawang is committed to protecting the privacy of children online. Users under the age of 13 should not submit personal information without the consent of a parent or legal Guardian.


4.2
If we become aware that personal information has been collected from a child under the age of 13 without appropriate consent, we will take steps to delete such information promptly.


5. WHO WE SHARE YOUR DATA WITH
Eco Conservation Bukit Lawang does not sell, rent, or trade personal information to third parties.
Personal information may only be shared when necessary to:

  • Coordinate volunteer placements

  • Work with trusted local partners directly involved in program delivery

  • Comply with legal or regulatory requirements

All partners are expected to respect confidentiality and data protection standards.


6. WHAT RIGHTS YOU HAVE OVER YOUR INFORMATION
Users and Volunteers have the right to:

  • Request access to the personal information we hold about them

  • Request corrections to inaccurate or outdated information

  • Request deletion of personal information

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This does not include information we are required to retain for administrative, legal, or security purposes.
Requests can be made by contacting us directly through our website.


7. CONFIDENTIALITY AND SECURITY
Eco Conservation Bukit Lawang has implemented appropriate technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, or disclosure.
Access to personal data is limited to authorised team members only.


8. CHANGES TO THIS PRIVACY POLICY
Eco Conservation Bukit Lawang may update this Privacy Policy from time to time.
Any changes will be reflected on this page, and continued use of the website constitutes acceptance of the updated policy.


9. ADDITIONAL QUESTIONS OR REQUESTS
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us via the contact form on our website.
Any information submitted will remain confidential and will not be accessible to the general public.

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